Refund policy

We have a 30-day return window for items that arrive defective, damaged, or incorrect. Because all Yoodzi products are print-on-demand (made to order), we can’t accept returns or exchanges for wrong size/fit, change of mind, or buyer’s remorse.

How to start a return

Email support@yoodzi.com within 30 days of delivery with your order number, photos, and a brief description of the issue.
If your request is approved, we’ll provide a prepaid return label (where applicable) and the correct fulfillment center return address for your order.

Items sent back without an approved return won’t be accepted.

Eligibility

To qualify, the item must be:

• Defective, damaged, misprinted, or incorrect; and

• Reported within 30 days of delivery; and

• Unused and in original condition/packaging where applicable.

Damages & issues

Please inspect your order upon arrival and contact support@yoodzi.com immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate and make it right (replacement or refund).

Non-returnable items

Because products are made to order, we do not accept returns for:

• Wrong size/fit or change of mind

• Sale items or gift cards

Exchanges

We don’t offer direct exchanges. If a replacement is warranted (e.g., defect/misprint), we’ll issue a replacement once your claim is approved.

Refunds

Once we receive and inspect an approved return, we’ll notify you of the outcome. If approved, refunds are issued to your original payment method within 10 business days.
If 15 business days pass after approval and you haven’t seen your refund, please contact support@yoodzi.com.

EU 14-day cooling-off (where applicable)

For orders shipped into the European Union, you may cancel your order within 14 days of delivery except for custom-made goods. Since our products are printed on demand and made specifically for you, the cooling-off right typically does not apply unless the item is defective, damaged, or incorrect under local law.